Ordering, payment
& refunds.

Minimum order quantity

The minimum order quantity is 50 units per product. Quantities below this are not part of the standard supply, but we would still rather hear from you than not — tell us the requirement and we will tell you whether it can be handled.

Ordering process

1. 01
   Share RequirementTell us the products, specifications and quantities you need.
2. 02
   Get QuotationWe provide a quotation based on your requirement.
3. 03
   Confirm OrderApprove the quotation and pay the required advance.
4. 04
   Order ProcessingWe process and prepare your order for shipment.
5. 05
   DispatchAfter receiving the balance payment, the order is dispatched.

Payment terms

50% advance is required to confirm the order. The remaining 50% is payable before dispatch once the order is ready to ship. Dispatch is made after full payment. A GST-compliant tax invoice is provided with applicable GST details.

Cancellation & refund policy

Once an order is confirmed and processing has started, the 50% advance payment is non-refundable for customer-initiated cancellations.

After the order is dispatched, cancellation or refund requests cannot be accepted.

If you receive a wrong, damaged, defective, or incomplete product, please report the issue within 48 hours of delivery with clear photos/videos and relevant order details. We will review the issue and, where applicable, arrange a replacement or suitable resolution.

For approved returns or replacements, return shipping charges will be handled as per the specific case and agreed resolution.

Please carefully review the quotation, product specifications, quantities, pricing, applicable GST and shipping charges before confirming your order.

Reporting a problem with a delivery

Wrong, damaged, defective or incomplete deliveries must be reported within 48 hours of delivery, with clear photographs or video and your order details, to nexvolt001@gmail.com. Our hours are Mon–Sat · 9:30–18:30 IST.